Privacy Policy

Last Updated: March 16, 2026

Welcome to TotalHome.Solutions Inc. ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website, subscription services (Tiers 1, 2, and 3), and Market Readiness estate services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, or when you participate in our subscription plans.

Contact Data: Name, email address, phone number, and physical property address for service delivery.

Payment Data: We collect data necessary to process your payment if you purchase a subscription, such as your payment instrument details. All payment data is stored by our third-party processor, such as Stripe or Square.

Property Data: Information regarding your home’s systems, including HVAC, plumbing, and roof age, to fulfill our Protection Plan and maintenance requirements.

2. How We Use Your Information

We use your information in accordance with Texas and Federal law to:

Fulfill Subscriptions: To schedule mowing, cleaning, and inspections.

Manage Protection Plans: To track rollover credits and service history.

Internal Operations: To communicate with our service providers, including our Colorado-based subsidiaries, to perform physical labor at your property.

Legal Compliance: To comply with tax obligations in Texas and Colorado.

3. Sharing Your Information

We do not sell your personal data to third parties. We only share information with:

Affiliates: Our internal companies, including LLCs and S-Corps, that perform handyman and construction labor.

Third-Party Service Providers: Vetted subcontractors hired to fulfill Market Readiness or Tier 3 repair requests.

Legal Authorities: When required by law or when necessary to protect the safety of our employees, customers, or properties.

4. Data Storage & Security

Your data is primarily processed and stored in Victoria, Texas.

We use industry-standard security measures, including SSL encryption, to protect your data.

However, no method of electronic transmission over the internet or method of storage can be guaranteed to be 100% secure.

5. Your Texas Privacy Rights (TDPSA)

As a Texas-based company, we honor the rights granted to you under the Texas Data Privacy and Security Act:

Right to Access: You may request a copy of the personal data we hold about you.

Right to Correct: You may request that we correct inaccurate information.

Right to Delete: You may request that we delete your personal data, subject to applicable tax, legal, and service record retention requirements.

Right to Opt-Out: You may opt out of future marketing communications at any time.

6. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated revised date and will become effective as soon as it is posted and accessible.